Download LiveZilla Server: A Guide for Beginners
If you are looking for a way to provide live chat, visitor monitoring, and help desk support for your website, you might want to consider LiveZilla Server. LiveZilla Server is a free and powerful software that allows you to not only chat with your website visitors in real time, but also integrate emails, social media messages, and tickets in your customer service system. In this article, we will show you how to download, install, use, update, and troubleshoot LiveZilla Server in a few simple steps.
What is LiveZilla Server?
LiveZilla Server is the core component of LiveZilla, a suite of software products that enable you to communicate with your website visitors and customers. LiveZilla Server is the software that runs on your own web server and connects with the other LiveZilla products, such as:
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LiveZilla Client: The desktop application that allows you to chat with visitors, monitor their behavior, and manage tickets.
LiveZilla Mobile: The web-based mobile client that allows you to access LiveZilla from your browser on any device.
LiveZilla APPS: The native apps for Android and iOS that allow you to chat with visitors and manage tickets on the go.
LiveZilla Widget: The code snippet that you embed on your website to display the chat button, the chat window, the feedback form, and the knowledge base.
With LiveZilla Server, you can have full control over your data, security, and customization. You can also choose from different editions of LiveZilla Server depending on your needs and budget. The free edition allows you to have one operator, one group, one chat bot, and unlimited chats. The paid editions offer more features and options, such as multi-website support, geo-tracking, file-sharing, co-browsing, voice and video chat, analytics, reports, and more.
Features and benefits of LiveZilla Server
Some of the main features and benefits of LiveZilla Server are:
It is easy to install and configure on your own web server.
It supports multiple languages and currencies.
It allows you to customize the look and feel of your chat widget.
It enables you to create canned responses, resources, scripts, surveys, forms, and knowledge base articles.
It helps you to segment your visitors based on their location, device, browser, referrer, page views, time spent, etc.
It allows you to initiate proactive chats with visitors based on predefined rules or triggers.
It enables you to transfer chats between operators or groups.
It allows you to integrate emails from customers as well as messages from Twitter and Facebook in your ticket system.
It provides you with real-time statistics and reports on your chat performance and customer satisfaction.
It supports SSL encryption and GDPR compliance.
How to download and install LiveZilla Server
To download and install LiveZilla Server on your web server, follow these steps:
Go to and click on the "Download" button. You will be redirected to a page where you can choose the edition of LiveZilla Server that suits your needs. You can download the free edition or purchase a license for the paid editions.
After downloading the LiveZilla Server installation package, unzip it and upload it to your web server via FTP or any other method.
Open your web browser and navigate to the URL where you uploaded the LiveZilla Server files. For example, if you uploaded them to a folder called "livezilla" in your root directory, the URL would be
Follow the instructions on the screen to complete the installation process. You will need to enter some information, such as your server name, email address, password, database details, etc.
After the installation is finished, you will see a confirmation message and a link to access your LiveZilla Server administration panel. You can also access it by adding "/server.php" to the URL where you installed LiveZilla Server. For example,
How to use LiveZilla Server
Now that you have installed LiveZilla Server on your web server, you can start using it to communicate with your website visitors and customers. Here are some of the main tasks that you can perform with LiveZilla Server:
How to configure LiveZilla Server settings
To configure LiveZilla Server settings, you need to log in to your LiveZilla Server administration panel with your email address and password. You can then click on the "Server Configuration" button on the left sidebar to access various options and tabs, such as:
General: Here you can change your server name, email address, password, language, timezone, etc.
Users: Here you can create and manage user accounts for operators and administrators.
Groups: Here you can create and manage groups of operators and assign them different permissions and roles.
Chats: Here you can customize the chat widget, chat bot, chat invitations, chat archives, chat transcripts, etc.
Tickets: Here you can customize the ticket system, ticket forms, ticket statuses, ticket emails, etc.
Social Media: Here you can integrate your Twitter and Facebook accounts with LiveZilla Server and receive messages from these platforms as tickets.
Emails: Here you can integrate your email accounts with LiveZilla Server and receive emails from customers as tickets.
Knowledge Base: Here you can create and manage articles for your knowledge base and display them on your website or in the chat widget.
Resources: Here you can create and manage resources for your operators, such as canned responses, links, files, images, etc.
Filters: Here you can create and manage filters for your visitors based on their IP address, country, browser, referrer, etc.
Events: Here you can create and manage events that trigger actions based on certain conditions or rules.
Reports: Here you can generate and view reports on your chat performance and customer satisfaction.
How to create and manage operators and groups
To create and manage operators and groups, you need to go to the "Users" and "Groups" tabs under the "Server Configuration" button. You can then follow these steps:
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To create a new operator account, click on the "Add User" button on the top right corner of the "Users" tab. You will need to enter some information, such as the operator's name, email address, password, language, etc. You can also assign the operator to one or more groups and set their permissions and roles.
To edit or delete an existing operator account, click on the operator's name in the list of users. You will see a pop-up window where you can make changes or remove the operator.
To create a new group of operators, click on the "Add Group" button on the top right corner of the "Groups" tab. You will need to enter some information, such as the group's name, description, logo, etc. You can also assign operators to the group and set their permissions and roles.
To edit or delete an existing group of operators, click on the group's name in the list of groups. You will see a pop-up window where you can make changes or remove the group.
How to monitor and chat with website visitors
To monitor and chat with website visitors, you need to use either LiveZilla Client or LiveZilla Mobile. You can download LiveZilla Client from . You can then follow these steps:
To monitor website visitors, you need to log in to LiveZilla Client or LiveZilla Mobile with your operator credentials. You will see a list of visitors on the left sidebar, along with some information, such as their name, location, device, browser, referrer, page views, time spent, etc. You can also see a map of their location and a screenshot of their current page.
To chat with website visitors, you can either wait for them to initiate a chat by clicking on the chat button on your website, or you can invite them to chat by clicking on the "Chat" button next to their name. You will see a chat window where you can type your message, send emojis, attachments, resources, etc. You can also transfer the chat to another operator or group, or end the chat when it is finished.
To view chat archives and transcripts, you can go to the "Chats" tab under the "Server Configuration" button in your LiveZilla Server administration panel. You will see a list of all chats that have taken place on your website, along with some details, such as the date, time, duration, operator, visitor, rating, etc. You can also search for chats by keywords, filters, or date range. You can also export or delete chats as needed.
How to integrate emails, social media, and tickets
To integrate emails, social media, and tickets with LiveZilla Server, you need to go to the "Emails", "Social Media", and "Tickets" tabs under the "Server Configuration" button in your LiveZilla Server administration panel. You can then follow these steps:
To integrate emails with LiveZilla Server, you need to click on the "Add Email Account" button on the top right corner of the "Emails" tab. You will need to enter some information, such as your email address, password, server details, etc. You can also choose how often LiveZilla Server should check for new emails and how to handle them. You can also edit or delete existing email accounts as needed.
To integrate social media with LiveZilla Server, you need to click on the "Add Social Media Account" button on the top right corner of the "Social Media" tab. You will need to enter some information, such as your Twitter or Facebook account details and permissions. You can also choose how often LiveZilla Server should check for new messages and how to handle them. You can also edit or delete existing social media accounts as needed.
To integrate tickets with LiveZilla Server, you need to click on the "Add Ticket Form" button on the top right corner of the "Tickets" tab. You will need to enter some information, such as the ticket form name, description, fields, etc. You can also customize the ticket status options and email templates. You can also edit or delete existing ticket forms as needed.
How to update and troubleshoot LiveZilla Server
To update and troubleshoot LiveZilla Server, you need to go to the "Server Configuration" button in your LiveZilla Server administration panel and click on the "Update" or "Troubleshooting" tab. You can then follow these steps:
How to check for updates and backup data
To check for updates and backup data with LiveZilla Server, you need to go to the "Update" tab under the "Server Configuration" button. You can then follow these steps:
To check for updates, click on the "Check for Updates" button on the top right corner of the "Update" tab. You will see a message telling you whether there is a new version of LiveZilla Server available or not. If there is a new version available , you can click on the "Download" button to download the latest version of LiveZilla Server and follow the instructions to install it.
To backup data, click on the "Backup" button on the top right corner of the "Update" tab. You will see a pop-up window where you can choose what data you want to backup, such as your database, files, settings, etc. You can also choose where to save the backup file and whether to encrypt it or not. You can then click on the "Create Backup" button to start the backup process.
How to fix common issues and errors
To fix common issues and errors with LiveZilla Server, you need to go to the "Troubleshooting" tab under the "Server Configuration" button. You can then follow these steps:
To diagnose issues and errors, click on the "Diagnose" button on the top right corner of the "Troubleshooting" tab. You will see a list of tests that LiveZilla Server will perform to check for any problems with your server configuration, database connection, file permissions, etc. You will also see the results of each test and whether they passed or failed.
To fix issues and errors, click on the "Fix" button next to each test result that failed. You will see a pop-up window where you can choose to fix the issue automatically or manually. If you choose to fix it automatically, LiveZilla Server will try to resolve the issue for you. If you choose to fix it manually, LiveZilla Server will provide you with some instructions and suggestions on how to fix the issue yourself.
How to contact LiveZilla support and community
If you need more help or have any questions or feedback about LiveZilla Server, you can contact LiveZilla support and community in several ways:
You can visit the page and submit a support ticket or request a live chat with a LiveZilla representative.
You can visit the page and join the discussion with other LiveZilla users and developers.
You can visit the page and read the detailed guides and tutorials on how to use LiveZilla Server and its products.
You can visit the page and stay updated with the latest news and updates about LiveZilla Server and its products.
Conclusion
In this article, we have shown you how to download, install, use, update, and troubleshoot LiveZilla Server in a few simple steps. We hope that this guide has helped you to understand what LiveZilla Server is and how it can help you to provide live chat, visitor monitoring, and help desk support for your website.
Summary of the main points
Here are the main points that we have covered in this article:
LiveZilla Server is a free and powerful software that allows you to communicate with your website visitors and customers.
LiveZilla Server works with other LiveZilla products, such as LiveZilla Client, LiveZilla Mobile, LiveZilla APPS, and LiveZilla Widget.
LiveZilla Server offers many features and benefits, such as customization, integration, segmentation, proactivity, transferability, encryption, compliance, etc.
LiveZilla Server is easy to download and install on your own web server.
LiveZilla Server is easy to configure and manage through its administration panel.
LiveZilla Server is easy to use through its desktop or mobile client.
LiveZilla Server is easy to update and troubleshoot through its update and troubleshooting tabs.
LiveZilla Server has a dedicated support team and a vibrant community that you can contact for more help or feedback.
Call to action and resources
If you are interested in trying out LiveZilla Server for yourself, you can download it from and follow our guide to install it on your web server. You can also check out some of the resources that we have mentioned in this article for more information and tips on how to use LiveZilla Server effectively.
We hope that you have enjoyed reading this article and that you have learned something new and useful about LiveZilla Server. If you have any questions or comments, please feel free to leave them below. We would love to hear from you and help you out. Thank you for reading and have a great day!
FAQs
Here are some of the frequently asked questions about LiveZilla Server:
What are the system requirements for LiveZilla Server?
The system requirements for LiveZilla Server are:
A web server that supports PHP 7.0 or higher and MySQL 5.6 or higher.
A domain name or a subdomain that points to your web server.
A valid SSL certificate for your domain name or subdomain.
At least 100 MB of disk space and 256 MB of RAM.
How much does LiveZilla Server cost?
LiveZilla Server is free to download and use for one operator, one group, one chat bot, and unlimited chats. If you need more features and options, you can purchase a license for the paid editions of LiveZilla Server, which start from $99.90 per year for two operators and two groups. You can compare the different editions and prices of LiveZilla Server on .
How can I upgrade from an older version of LiveZilla Server?
If you are using an older version of LiveZilla Server, you can upgrade to the latest version by following these steps:
Backup your data and settings from your old LiveZilla Server installation.
Download the latest version of LiveZilla Server from .
Unzip the LiveZilla Server installation package and upload it to your web server via FTP or any other method, overwriting the existing files.
Open your web browser and navigate to the URL where you installed LiveZilla Server. For example,
Follow the instructions on the screen to complete the upgrade process.
How can I uninstall LiveZilla Server?
If you want to uninstall LiveZilla Server from your web server, you can follow these steps:
Backup your data and settings from your LiveZilla Server installation.
Delete the folder where you uploaded the LiveZilla Server files from your web server via FTP or any other method.
Delete the database that you created for LiveZilla Server from your MySQL server.
Where can I find more information and help about LiveZilla Server?
If you need more information and help about LiveZilla Server, you can visit these pages:
: Here you can submit a support ticket or request a live chat with a LiveZilla representative.
: Here you can join the discussion with other LiveZilla users and developers.
: Here you can read the detailed guides and tutorials on how to use LiveZilla Server and its products.
: Here you can stay updated with the latest news and updates about LiveZilla Server and its products.
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